Quick guide to your Cambly plan

How your plan works Find your weekly refresh time and your daily limit on the left side of your homepage by clicking the icon. How to schedule a lesson Click [Schedule a lesson]. Then select the lesson length, day/time and available tutor.

How to start a scheduled lesson 

Click [Join lesson] in the Scheduled lessons section on your homepage.

Your lesson will start and end at the scheduled time. For example, a 30-minute lesson scheduled for 12:00pm will start at 12:00pm and end at 12:30pm.

(If the student or tutor does not enter the classroom within the first 10 minutes, the lesson will be automatically cancelled.) 

What to do if you can't attend your lesson

If you aren't able to attend your lesson, please reschedule or cancel it at least 12 hours in advance. If you don't, you may not be able to use those minutes again.

What to do if your tutor misses your lesson

If your tutor doesn't answer your call, don't close the tab, window, or app. Instead click the [Cancel] button to get your lesson back right away.

If your minutes aren't returned for any reason, follow these steps: 

1. Go to Progress then History and click on the lesson
2. Click on the [Help] icon and follow the steps

You can then schedule another lesson for later that day or another day that same week. There's no need to contact us.

How to change your plan Change your plan by clicking your profile picture in the top right hand corner and then [Subscription].

How to pause your plan

You can pause your plan for 1-4 weeks. To pause your child’s plan, you'll need to write us.

1. Log in to your account and click on your profile pic
2. Go to Account settings and then Subscription 
3. Click [PAUSE SUBSCRIPTION] then, choose the start date and length

How to cancel your plan

To cancel your current plan, please write us. 

How to write us

Go back to the main Help Center page. Scroll to the bottom of the page and click [Submit a Request].

How to delete your account

You can submit an account deletion request from your Account settings page when you are logged in to the Cambly website. 

How to unsubscribe from Cambly emails

Go to the Notifications section of your Account settings to unsubscribe or choose which type of emails you'd like to receive from Cambly.