Refunds may be calculated differently in each region. In general, here’s what you can expect:
1. To lose any discount used when you purchased your plan.
- You'll be charged the full price for the time that you've already used.
- Any discount you used will also be cancelled for future purchases.
2. You won't qualify for a refund if the cost of the days you've already used without the discount is higher than the amount you paid for the whole plan.
In this situation, it’s best to keep taking lessons until your plan expires!
No refund example - These aren't real prices.
You have a 12-month plan that you've used for 10 months. With a 20% discount, you paid $960.
- Monthly price without a discount is $100
- Cost of 10 months is $1000 (10x$100)
- You'd be refunded $0
$960 (amount paid) - $1000 (cost without discount) = -$40 (remaining balance)
Refund example - These aren't real prices.
You have a 12-month plan that you've used for 6 months. With a 20% discount, you paid $960.
- Monthly price without a discount is $100
- Cost of 6 months is $600 (6x$100)
- You'd be refunded $360
$960 (amount paid) - $600 (cost without discount) = $360 (remaining balance)
HOW TO CANCEL
Submit a request while logged in to your account. Let us know why you want to cancel, so we can see if we can help.
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Go back to the main Help Center page
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Click <Submit a Request> at the bottom of the page