We're very sorry your tutor couldn't make it to your lesson. Tutors also have unexpected issues come up from time to time.
If your tutor doesn't answer at the scheduled time, don't close the tab, window, or app. Click the [Cancel] button to get your lesson back right away.
If your minutes aren't returned for any reason, follow these steps:
- Go to your Lesson history and click on the lesson
- Click on the [Help] icon and follow the steps
You can immediately call one of the excellent tutors who are online or schedule another lesson for any time before your weekly minutes refresh.
There's no need to contact us.