Upgrade your plan when you want to chat more frequently during the week or you want to chat for longer. You can change and upgrade your plan anytime through your Cambly account on the website or on your mobile device. Your upgraded plan will begin the next time your minutes refresh at 3 am.
When you upgrade your plan the unused value of your current plan will be applied to the cost of your new plan. This article explains how we work out the cost of your new plan when you upgrade.
Upgrading your plan
We’re excited you like Cambly enough to practice English even more.
Here are the basics about plan upgrades:
- Your current plan will end immediately with no penalty, and the unused balance from that plan will be applied as credit against your new plan.
- The price you pay for your new plan will be the cost of that plan, minus any discount for commitment, minus the credit you receive from ending your current plan.
Here’s an example using very easy numbers to show you how it works. For this example, we’ll use USD as the currency.
These are not real prices. To see the real pricing for our plans, please visit our subscription page.
- You currently have a 3 month plan with 15 minutes, 3 days per week.
- You have already used 1 month of your current plan.
- The price of 15 minutes, 3 days per week for one month is normally $100
- You got a 10% discount for a 3 month commitment, making the cost for your current plan $270.
- $270 / 3 months = $90 / month
- You’ve used one month, which means you have $180 remaining for the next two months.
- When you upgrade, your current plan will end, and you will have a $180 credit.
- When you pay for your upgraded plan, you will pay the cost of that new plan minus your $180 credit.
- For example, if you upgrade to a 12 month plan with 15 minutes, 3 days per week, you receive a 20% discount for the 12 month commitment.
- $100/mo x 12 months = $1200 * 0.8 = $960
- $960 - $180 credit = you will pay $780 today to upgrade your plan in this example
There are no fees or penalties for upgrading your account.
Your new plan will start the next day.
You can upgrade your plan from your account on the website.