To use Cambly, you will generally need a good internet connection.
Here are two tests you can take to see if there are any issues with your internet connection or your devices.
- Test your video/audio/device at
This website will test that your devices and your connection are working. Remember to use the network, device, mic and camera that you will use for Cambly when you do the test.
If you see an issue during this test, please send a screenshot of the test results to Cambly by filling out this form here.
- Check your internet bandwidth and speed at
The website starts to check your connection automatically so use the network and device that you will use for Cambly.
When it has finished click the "show more info" button.
Your results will look something like this:
You can take a screenshot to record your results. When you contact Cambly we will need this information to be able to support you effectively.
Other common problems can come from anything that disrupts service on Cambly, so please try disabling antivirus software or firewalls before connecting to Cambly. Corporate networks, universities, and other public wifi sources sometimes block the ports that Cambly needs in order to communicate with our servers.
Students have also improved their connection with these tricks:
- close any programs or applications running in the background of your device
- make sure there are no other devices using your network while you're trying to chat on Cambly
- move closer to your router or plug directly into it if possible
If you notice a problem when you open a certain page on Cambly while you're using the Google Chrome web browser, then there's a lot of helpful information you can send us to help us fix the problem ASAP! While you're on that Cambly page with the problem, just follow the steps here to display all the errors you're receiving.
You may also find these articles useful:
How can I improve the quality of my connection?