We understand that emergencies come up and that there are many reasons why this may happen. Still, when you schedule a lesson, you make a commitment to be there at the scheduled start time.
Tutors are asked to wait for 10 minutes. After that, you've missed your lesson and lost your minutes. Scheduled lessons start and end at the scheduled time.*
- For example, a 30-minute lesson scheduled for 12:00pm will start at 12:00pm and end at 12:30pm.
- If you know that you'll be more than 10 minutes late or can't make it at all, please cancel in advance.
If you missed your lesson due to a Cambly technical issue, please report the problem.
Just as we expect tutors to be respectful of your time, we need to be sure that our tutors are available to as many students as possible. When you just don’t show up, another student is missing out on an opportunity to have a lesson with that tutor.
*Note: All of the times and dates you see on Cambly are shown in your local time zone. To change your time zone settings, go to your Account settings.