You can try each of these steps in turn to try to fix the problem
- Check to make sure your microphone is not on mute.
- Try using earphones
- Check that the Cambly App has access to your device’s microphone
On most devices you can follow one of these pathways:
iOS: Settings>Privacy>Microphone switch the toggle on for Cambly
Android: Settings>Applications>Permissions> toggle on the microphone
- Check that no other applications are using the microphone
- Restart your device
- Log out, uninstall and reinstall the app
If none of these steps helped please send us a request and we will try to help you.
*There are many devices and brands out there so there may be other reasons why the audio output on your device isn’t working. You could check the user guide for your device to see if there are any other troubleshooting steps that you could take.