Please don’t worry. This article will help to get you chatting as soon as possible.
When you pay for a subscription on Cambly you should be able to log on and chat to a tutor immediately but occasionally this may not happen.
Here are a few things that you can check:
- Remember to log in using the email that you subscribed with. You can check your payment confirmation email to be sure. If you signed-in with Facebook you will need to click the 'Login via Facebook' button.
- Check with your payment provider that your payment has been processed successfully.
- Do you have a good internet connection? Please see testing your connection
If you have just upgraded or downgraded a plan your new plan will be available from the next day. See Making changes to your plan.
*Please be aware that we only sell Cambly plans on our website or official app. We do not have any resale partners. We only provide a service to customers who bought their plans through our website.