Yes, if you won't be able to attend your scheduled lesson, please cancel at least 12 hrs in advance (right now, it's not possible to change a scheduled lesson). You can then schedule a new lesson at a time that works better for you!
We always want to remind both students and tutors to value each other's time. For students, this means our attendance policy is: if students miss several of their recent lessons, they may be blocked from scheduling more lessons for one week. If you cancel a lesson you will be able to use the minutes again. If you do not cancel the lesson in advance you will not be able to use those minutes again.
How to cancel your lesson from your mobile device:
1) Select the lesson you want to cancel from the "Upcoming Lessons" section of your home page.
2) Click "Cancel lesson" and then confirm that you want to cancel your lesson. If possible, please send your tutor a chat message to let them know why you're cancelling.
How to cancel your lesson from your laptop or computer:
1) Click the calendar icon at the top of your Cambly home page and click "open calendar" to find the lesson you want to cancel.
2) Click on the lesson you want to cancel and select "I need to cancel." If possible, please write a message to let your tutor know why you're cancelling.