Cambly is committed to providing a safe and positive place to find English tutoring online. In line with that effort, the Digital Services Act (DSA) is a uniform legal framework for providers of digital services in the European Union (EU). The DSA governs the transparency and accountability obligations of online platforms.
If there is content on Cambly you think may be illegal under EU law, you can report it by using our in-product reporting features or by using this form.
Information on Users in the EU
Under Article 24(2) of the DSA, online platforms are required to publish information on the average monthly active recipients of their service in the EU. Cambly confirms that the average number of monthly active recipients for the preceding calendar year in the EU was below 45 million. Cambly remains below the threshold for Very Large Online Platform designation. This number has been calculated in accordance with the relevant provisions of the DSA and the Guidance published by the European Commission on February 1, 2023.
Single Point of Contact
Articles 11 and 12 of the DSA require online platforms to designate a single point of contact to enable direct communication with users in the EU, the European Commission, EU Member States’ authorities, and the European Board for Digital Services regarding the application of the DSA.
These parties may contact Cambly regarding the DSA at legal-notices@cambly.com. For non-DSA communications, please contact our Help Center here. Communications with our email address can be in the English language, but if necessary, we will work with you to accommodate communication in another language.
Disputes About User Content and Accounts
The DSA provides opportunities to dispute the decisions that online platforms make about content moderation and user accounts. If you believe we've mistakenly taken action on your account or reported content, you can appeal our decision within six months by contacting us here.
If we are unable to resolve the dispute, you may contact a certified out-of-court dispute settlement body. The European Commission will maintain a website listing the available settlement bodies as they become certified. Decisions by out-of-court dispute settlement bodies are not binding on you or on Cambly.
Transparency Report
You may view our transparency report here.