Cambly Kids FAQ

Cambly Kids Help Center

Cambly Basics

★ Cambly Code of Conduct

★ How do I find the perfect tutor for me?

★ What do tutors cover during Cambly lessons?

A quick guide to your Cambly Plan

What is Cambly?

Four different ways to take a lesson on Cambly

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About Our Subscriptions

★ When can I use my subscription?

★ Can I use my unused minutes later?

★ Why did my plan renew?

★ Can I pause my subscription? How?

Why can't I pause my plan?

How long does each subscription last?

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Payment Questions

★ Where can I buy a Cambly plan?

★ How do I cancel my subscription renewal?

★ Can I cancel my plan?

How do I subscribe to Cambly?

Can I pay by installments?

What is Cambly’s refund policy?

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Video Recordings

How to Review Lesson Recordings

Can I save my videos?

Why can't I see the recording of my lesson?

My lesson was recorded on Agora. How do I download the video onto my computer?

What do you do with my video recordings?

Can I turn off the camera during my lessons?

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Technical Problems

★ My camera isn't working in Google Chrome

★ What device can I use for Cambly?

Your Internet Connection and Speed Test Infographic

Tech FAQ

Test your internet connection and your devices

How To Set Your Preferred Camera in Google Chrome

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Scheduled Lessons

★ My tutor missed my lesson

How do I report a problem with my lesson?

How do I schedule a lesson in advance?

Can I change or cancel my scheduled lesson?

What happens if I miss my reservation?

How do I start when it's time for my scheduled lesson?

Cambly Courses

What are "Cambly Courses"?

FAQ

★ Cambly's Student Referral Program

★ Where are my emails from Cambly?

★ I have forgotten my password. How can I log-in?

How do I switch or change my login method?

Certificates or Attendance Records on Cambly

Can I delete my account?

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Cambly’s Ambassador program

What is Cambly's Ambassador Program?