Black Friday
Cambly Basics
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How Can I Track My Support Tickets?
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What is Cambly?
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Why isn't Cambly free?
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How to Use Curriculum or Topics
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I'm an English beginner. Is Cambly right for me?
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Cambly Code of Conduct
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About Our Subscriptions
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How long does each subscription last?
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When can I use my subscription?
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Can I use my unused minutes later?
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How do I change my subscription plan?
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Can I pause my subscription? How?
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What is auto renewal? Why have I been charged for another plan?
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Payment Questions
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Where can I buy a Cambly plan?
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How do I pay for Cambly?
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How can I use my promo code
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Why doesn't my promo code work?
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Why has my credit card been declined?
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Can I change my payment details?
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Video Recordings
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Can I save my videos?
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Why can't I see the recording of my lesson?
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My lesson was recorded on Agora. How do I download the video onto my computer?
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What do you do with my video recordings?
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Can I turn off the camera during my lessons?
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Can I share the videos of my lessons on social media?
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Technical Problems
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What device can I use for Cambly?
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What browser can I use for Cambly?
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Can I use my Cambly account on different devices?
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How can I check if there are any problems on the Cambly website?
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After logging on I get a 404 error
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How do I fix video or sound issues when I'm in a lesson?
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Scheduled Lessons
Cambly Courses
FAQ
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How do I unsubscribe from Cambly emails?
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How do I use a referral code?
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Can I change my timezone if I go on holiday?
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I filled in my phone number. Will Cambly call me?
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Can I download and see course materials in advance?
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Cambly's Student Referral Program: Where are my free minutes?
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Cambly Kids FAQ
Cambly’s Ambassador program
*One request form per issue. Submitting duplicate tickets, or canceling and resubmitting tickets will delay our response time.