Cambly Kids FAQ

Cambly Kids Help Center

Cambly Basics

★ Cambly Code of Conduct

★ How do I find the perfect tutor for me?

Most Frequently Asked Questions

What is Cambly?

Four different ways to take a lesson on Cambly

Why isn't Cambly free?

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About Our Subscriptions

★ When can I use my subscription?

★ Can I pause my subscription? How?

★ Why did my plan renew?

Can I end my pause early?

Can I pay by installments?

How long does each subscription last?

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Payment Questions

What is Cambly’s refund policy?

I Didn't Pay my Installment

Where can I buy a Cambly plan?

How do I subscribe to Cambly?

How can I use my promo code?

Why doesn't my promo code work?

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Video Recordings

Can I save my videos?

Why can't I see the recording of my lesson?

My lesson was recorded on Agora. How do I download the video onto my computer?

What do you do with my video recordings?

Can I turn off the camera during my lessons?

Can I share the videos of my lessons on social media?

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Technical Problems

Tech FAQ

Test your internet connection and your devices

My camera isn't working in Google Chrome

How To Set Your Preferred Camera in Google Chrome

How can I improve the quality of my connection when I'm using Cambly?

What device can I use for Cambly?

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Scheduled Lessons

★ My tutor missed my lesson

How do I schedule a lesson in advance?

Can I change or cancel my scheduled lesson?

What happens if I miss my reservation?

How do I start when it's time for my scheduled lesson?

Cambly Courses

What are "Cambly Courses"?

FAQ

★ Can I change my plan?

★ Can I delete my account?

★ How do I unsubscribe from Cambly emails?

How do I switch or change my login method?

Certificates or Attendance Records on Cambly

How can I get free minutes?

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Cambly’s Ambassador program

What is Cambly's Ambassador Program?

Black Friday 2021

★ Black Friday 2021 - FAQ